FAQ's | The Sweat Project

I am new to The Sweat Project. How do I join my first class?

Welcome! We are so glad that you chose us. First you can create an account by going to "log in" and then "sign up" from there a welcome email and health waiver will be emailed to you. Please sign health waiver prior to first class. You can then search our schedule for a class you would like to sign up for and book it! That simple!
What should I wear and bring to class?

Wear clothes you can sweat and move in. Whatever makes you the most comfortable. Bring a water bottle. You can fill it here if you like, but you'll need it! You need shoes if you are attending a Small Group Spin Class, or another class that involves spin bikes. You do not need indoor cycling shoes for Spin Class, but if you have them or want to buy some, you will need SPD Cleats for indoor cycling. Please bring shoes with you that are indoor use only. If you are taking a class that does not involve spin bikes, you can wear socks or barefeet. You can bring your own towel, or there are towels here for your use. Bring your own yoga mat (if you forget, we have a few extra)
What is the minimum age requirement to attend classes?

The minimum age in our classes is 16 years old. A parent will have to sign a health waiver for anyone participating under the age of 18 years of age.
What is the reservation policy?

Reservations are available online only Walk ins are accommodated when possible
I have a 5 or 10 Class Pass. If I miss my reserved class, can I get my class back?

Cancelations must be made 24 hours in advance. If an emergency comes up and you can't make your booking, please contact us. We really appreciate as much notice as possible when you cannot make a class so we can open it up to someone else!
What is the cancellation policy?

You have the option to cancel your class up to 24 hours prior to the start time. Additionally, you may reschedule your booking as long as it is done at least 12 hours in advance.
How do I buy an eGift Card?

You can purchase an e-gift card on our website or in person at the studio!
Are eGift Cards refundable?

Gift cards and eGift Cards are available for purchase online or in The Sweat Project Studio. They are available in any denomination, eGift Cards can only be used to book drop classes and cannot be used to purchase our class passes. (Unfortunately our online booking system doesn't allow it) If you would like to purchase an actual 5 or 10 class pass for someone you can do that in person at the studio. Feel free to reach out to jessy@thesweatproject.ca to arrange a time to pop in and purchase a Gift Card.
Do you have a shower

No we do not have a shower at the studio.